Terms of Service.
Last Updated: October 2025
Overview
Welcome to Eben-Ezer Daycare. By enrolling your child or using our services, you agree to the following Terms of Service, which are designed to ensure a safe, respectful, and consistent environment for all children and families.
1. Enrollment and Agreement
Enrollment is confirmed once registration forms are completed, and the Parent Handbook has been reviewed and signed.
By signing the handbook, parents acknowledge understanding and agreement with daycare policies, including those related to attendance, tuition, health, and communication.
Eben-Ezer Daycare reserves the right to update policies as needed to comply with state regulations or maintain safety standards. Parents will be notified of any significant changes.
2. Hours of Operation
Monday–Friday: 6:00 AM – 4:00 PM
Closed: Weekends, holidays, and scheduled staff development days.
Families will receive a list of closure dates in advance.
3. Tuition and Payment
Tuition rates vary by age group and attendance schedule. Payments are due according to the agreed schedule outlined during enrollment.
Missed days due to illness, vacation, or weather-related closures are not refundable, unless otherwise specified.
For payment questions or voucher assistance, please contact Eben-Ezer Daycare directly.
4. Health and Safety
Your child’s safety is our top priority.
Children who are ill must remain home until symptom-free, following the guidelines in the Parent Handbook.
Parents must notify the daycare of any allergies, medications, or medical conditions at the time of enrollment.
Only authorized individuals listed on the child’s file may pick up the child. Photo ID may be required.
Eben-Ezer Daycare conducts regular safety drills and follows emergency preparedness procedures.
5. Communication
Eben-Ezer Daycare values open communication with families. Parents can expect:
Daily updates by phone or written communication.
Immediate notification if a child becomes ill or injured.
Regular discussions regarding a child’s progress, behavior, or needs.
6. Parent Responsibilities
Parents are responsible for providing the following items daily:
Morning snack (PM snack and lunch provided by the daycare)
Labeled change of clothes
Diapers and wipes (if applicable)
Parents are also responsible for:
Timely drop-off and pick-up.
Notifying the provider of absences or schedule changes.
Keeping all contact and emergency information up to date.
7. Behavior and Conduct
Eben-Ezer Daycare fosters an environment of kindness, respect, and learning.
Any form of aggression, inappropriate behavior, or consistent policy violation may result in termination of services after appropriate discussion with parents.
8. Liability and Acknowledgment
While Eben-Ezer Daycare follows all state safety regulations and best practices, parents understand that minor incidents (such as bumps or scrapes) may occur during active play.
By enrolling a child, parents acknowledge and accept the normal risks associated with childcare and agree not to hold the provider liable for injuries beyond the provider's reasonable control or supervision.
9. Termination of Services
Eben-Ezer Daycare reserves the right to terminate care in cases of:
Non-payment of tuition
Repeated lateness for pick-up
Failure to comply with daycare policies
Behavior or circumstances that compromise the safety or well-being of other children or staff
Whenever possible, advance notice will be provided before termination.
10. Policy Updates
Policies and procedures may be updated periodically to ensure compliance with state regulations and to improve service quality. Updated versions will be shared with parents and made available upon request.
Contact Information
For questions about these Terms or other daycare policies, please contact:
Eben-Ezer Daycare
Licensed Childcare Provider: Ana Cruz, License #9033367
Haverhill, Massachusetts
📞 (617) 963-4081
📧 anajulia_padilla@yahoo.com